Riviera Privacy Policy

RIVIERA PRIVACY POLICY

Your privacy is important to us. Riviera Constructions Private Limited and its affiliates (“Riviera” or “we” or “us”) takes the privacy of your information seriously. This privacy statement explains what personal data we collect from you, through our interactions with you, and how we use that data.

This privacy statement applies to the main website www.rivieragoa.com, as well as in the sites.rivieragoa.com sub-domain (sometimes called “microsites”).

Who We Are?
This website (“site”) is operated by Riviera Constructions Private Limited. Our registered office is at 40, R. do Pinto Cordeiro, Mapusa, Goa 403507. You can contact us as per the information provided under the “Contact Us” section of the Site.The data controller responsible for your personal data is Riviera, with whom you have contracted as a customer.
Definitions
In this privacy policy, the following definitions are used:Data includes information that you submit to Riviera via the website, information which is accessed by Riviera pursuant to your visit to the website, data provided by you or collected by us during your visit to our offices or any of the premises owned or operated by us, or contact us through the website for certain service(s) or make online bookings/payments for any of our services through the site.Personal data means any information that relates to you from which you can be identified;Cookies are a small text file placed on your computer by this website when you either visit or use certain features of the website;Data Protection Laws mean any applicable laws relating to the processing of personal Data or sensitive personal data, the Information Technology Act, 2000, and rules thereunder as amended or substituted or Personal Data Protection Bill, 2019 (when enacted);User/you means the natural person who accesses the websiteWebsite is the website that you are currently using, www.abc.com, and any sub-domains of this site, unless excluded by their own term.
Scope
Riviera collects data to operate this website. This privacy policy (“Privacy Policy” or “this policy”) applies to personal data that we collect from you as a user of this site or as our customer (“you” or “your”). It also applies when we collect data from you when you visit our properties, hospitality spaces or our offices.You can make choices about our collection and use of your data by reaching out to us at the address provided in the “Contact Us” Section.
Data Collected
- Personal Information: Personal details you choose to give when corresponding with us by phone or e-mail, participating in user/customer surveys or otherwise visiting and interacting with this site or any other websites we operate, and personal data that you provide to us when you visit our properties. This includes your name, gender, residential / correspondence address, telephone number, date of birth, marital status, email address or other contact information, PAN, KYC Status, Signature and Photograph or any other detail provided to us in order to render services. We can also combine personal data that you provide to us with other information we collect about you when you make a reservation through third-party services such as online restaurant-reservation or travel fare aggregator websites, as necessary to process your requests.
- Sales, Reservation or Booking Information: When you make a reservation at our hospitality spaces or book a home with us, we collect information such as your contact details (such as you first and last name, mailing address, e-mail address and telephone number), language preference, credit card number or other payment account number, billing address and other such information, details, records and copies of our correspondence, guest stay information (including date of arrival and departure, and goods and services purchased) (for further details please also refer to the section below headed “Payment Information”). In case of our hospitality ventures, we also ask for your gender and date of birth, important dates (such as birthdays, anniversaries and special occasions), names of any guests travelling with you and any preferences (such as meal preferences and health conditions) of which you advise us when you make your reservation or which we learn about during your visit(s).
- General Information: We may also collect other general information such as your marital status, next of kin and emergency contact information, National Insurance or TAX ID number/PAN card, bank account details, payroll records and tax status information, driving licence, grievance information, CCTV footage and other information obtained through electronic means such as door access records, and information about your use of our information and communications systems. Depending on the circumstances, processing of sensitive data about you may also be necessary to protect yours or a third party’s vital interest or for reasons of public interest in the area of public health.
Note: Some of the personal data we request is necessary for us to perform our contract with you and/or to comply with our legal obligations and if you do not wish to provide us with this personal data, it will affect our ability to provide the services you request to you. If the provision of your personal data is purely voluntary, we will inform you accordingly and in such a case there will be no implications for you if you do not wish to provide us with it.
How We Collect Data
We collect Data in the following ways:
a. data is given to us by you either through the website or during you visit to our offices, Project sites, and others premises owned or operated by us; and
b. data is passively or automatically collected pursuant to your visit to the website.
Data Shared by You
We may collect your Data in several ways from your use of this website. For instance:
a. when you contact us through the website;
b. when you make online payments through the website for any services provided by us;
c. when you complete surveys conducted by or for us;
d. when you enter a promotional event or activity through the website;
e. when you elect to receive aby communications (including any newsletter, promotional offers) from us;
f. from the information gathered by your visit to our webpages.
Data that is Automatically Collected
We automatically collect some information about your visit to the website. This information helps us to make improvements to website content and navigation. It includes the following:
1. your IP address (from which we understand the country you are connecting from at the time you visit the site) and the way you use and interact with its content, browser type and settings, the date and time of your request;
2. our web servers or affiliates who provide analytics and performance enhancement services collect IP address, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Riviera uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of the website;
3. your data automatically via Cookies, in line with the cookie settings on your browser. We, and our third party service providers or other business associates or partners (collectively ‘Partners’) may use automated means to collect various types of information about you, your computer or other device used to access our services. A representative, non-exhaustive list of the types of automatically collected information may include: network or Internet protocol address and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), mobile network, device identifiers, device settings, browser settings, the web pages of the website you have visited, website visited before and after you visited our Website, the type of handheld or mobile device used to view or avail the our services (e.g., iOS, Android), location information, and the content and advertisements You have accessed, seen, forwarded and/or clicked on. For more information about Cookies, please see the section below, titled “Cookies.”
Our Use of Data

We store and process Your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by physical as well as reasonable technological security measures and procedures in accordance with Information Technology Act 2000 and Rules there under. If You object to Your Information being transferred or used in this way, please do not provide the details of your information on the Website.By entering your information, you accept that we may retain your information, in India or outside India, and that it may be held by us or any partners that processes it, in India or outside India, on our behalf. We, along with our partners, shall be entitled to use your user information, in India or outside India, for any or all the following purposes:
1. For the purpose of rendering services to you
2. Offering or market our future projects / homes to you;
3. complete and fulfil your reservation and stay, for example, to process your payment, ensure that your suite is available, and provide you with related customer service, including sending confirmations or pre-arrival messages, assist you with meetings, events or celebrations. Such use is necessary for the performance of the contract between you and us;
4. contact in connection with user/customer surveys and use any information you choose to submit in response, provided that you gave us your consent to being contacted in this way at the time you provided us with the personal data;
5. fulfil your requests regarding the services, including without limitation respond to your inquiries, communicate with You about our products or services that We believe may be of interest to You,
6. enforce the legal terms (including without limitation our policies and terms of service) that govern your use of our devices, and/or for the purposes for which you provided the information,
7. provide support including without limitation technical support services,
8. prevent fraud or potentially illegal activities (including, without limitation, copyright infringement) through our services;
9. protect the safety of our other subscribers or Users,
10. in order to enable us to comply with any requirements imposed on us by law.
11. perform analysis regarding how you use our services or any part thereof such as market research, including statistical analysis of user behaviour which we may disclose to third parties in depersonalised, aggregated form.
12. in order to send you periodic communications (this may include e-mail), about features, products and services, events and special offers. such communications from us may include advertising for third party companies or organisations.
13. in order to improve or customize our products, services offerings target promotional communications, advertising and assess general effectiveness of such promotional communications and advertising. Such promotional communications and advertising may include advertising for third party individuals, company or organisation.
14. we may share data with selected third party service providers to enable such third party service providers to provide you with information about goods or services, events and other promotions that may interest you as a customer. We (or such third-party providers) will contact you by email only with your consent, which was given at the time you provided us with the personal data;
15. improvement of our products or services, as well as of our affiliated entities;
16. transmission by email or any other form of communication of marketing materials to you;
17. to execute other activities such as marketing campaign, promotional communications for which consent is taken appropriately;
18. as necessary for certain legitimate business interests, which include the following:
  a. where we are asked to process any requests, enquiries or complaints you make (such as replying to your queries);
  b. to administer or upgrade our site, to better understand how visitors interact with our website and ensure that our site is presented in the most effective manner for you and for your computer/device;
  c. to conduct analytics to inform our marketing strategy and enable us to enhance and personalise the experience we offer to our customers and our communications, including by creating customer profiles to enable personalised direct marketing communications;
  d. to provide postal communications which we think will be of interest to you;
  e. if you ask us to delete your data or to be removed from our marketing lists and we are required to fulfil your request, to keep basic data to identify you and prevent further unwanted processing;
  f. to share personal data among our affiliated businesses for administrative purposes, for providing add-on services and in relation to our sales and marketing activities;
  g. we may anonymise, aggregate and de-identify the data that we collect and use such anonymised, aggregated and de-identified data for our own internal business purposes, including sharing it with our current and prospective customers, business partners, our affiliated businesses, agents and other third parties for commercial, statistical and market research purposes, for example to allow those parties to analyse patterns among groups of people, and conducting research on demographics, interests and behaviour;
  h. for internal business/technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and as part of our efforts to keep our site, network and information systems secure; and
  i. to comply with legal obligations, respond to requests from competent authorities; protect our rights, safety or property, and/or that of our affiliated businesses, you or others; and enforcing or defending legal rights, or preventing damage.
19. We may use your personal data for other purposes which you have consented to at the time of providing your data.
We may use your data for the above purposes if we deem it necessary to do so for our legitimate interests. When we process your personal data for our legitimate interests, we make sure to consider and balance any potential impact on you, and your rights under data protection laws. Our legitimate interests do not automatically override your interests.

When you use the Website or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.

We may use your data to show you adverts and other content on other websites. If you do not want us to use your data to show you adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

We use data to protect the security and safety of our website.
Who We Share Data With
We may share your personal data with:
1. our employees, vendors, agents and professional advisors working on our behalf for the purposes described in this policy statement; and
2. service providers or partners that we have engaged to perform business-related functions on our behalf. This may include without limitation service providers or partners that: (a) conduct research and analytics; (b) create content; (c) provide customer, technical or operational support; (d) conduct or support marketing (such as email or advertising platforms); (e) fulfill orders and user requests; (f) handle payments; (g) host our Services, forums and online communities; (h) maintain databases; (i) otherwise support our services
3. our business or service-providers who assist in protecting and securing our systems and provide services to us which require the processing of personal data, such as to host your information or to process your information for data profiling and user analysis. They act on our behalf to support our operations, such as (i) card processing or payment services (see the section below headed “Payment Information”), (ii) credit reference agencies to protect against possible fraud, (iii) IT suppliers and contractors (e.g. data hosting providers or delivery partners) as necessary to provide IT support, (iv) web analytics providers, (v) providers of digital advertising services and (vi) providers of CRM, marketing and sales software solutions. Pursuant to our instructions, these parties may access, process or store your personal data in the course of performing their duties to us and solely in order to perform the services we have hired them to provide;
4. in response to regulatory and/or legal process, for example, in response to a court order or a subpoena, a law enforcement or quasi-judicial body or government agency’s request or similar request from industry bodies.
5. We reserve the right to disclose and/or transfer the User Information to our partners, affiliate and group companies in India or outside India.
When you register or share your contact information with this Website, you agree that we or any of our partners/ affiliate/ group companies may contact you from time to time to provide the offers/ information of such products/ services that we believe may benefit you.

We usually do not share other personal data collected from the website with other third parties. However, this may happen if:
1. you request or authorize us to do so;
2. we need to comply with applicable law or respond to valid legal process. This may include (without limit) exchanging information with the police, courts or law enforcement organisations; or
3. we need to operate and maintain the security of this website, including to prevent or stop an attack on our computer systems or networks.
Children
The website is not directed to children who are under the age of 18 years. We do not knowingly collect personal data from children who are under 18 years. If you have reason to believe that a child under the age of 18 years has provided personal data to Riviera through the website please contact us and we will endeavour to delete that information from our databases.
Personal Data Transfers/Keeping Data Secure
We will use technical and organisational measures to safeguard your data and we store your data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via e-mail, social media or telephone (see “Contact Us” section).
Retention of Personal Data
Riviera retains personal data for as long as necessary to provide the access to and use of the website, or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcing our agreements. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.Even if we delete your Data, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.
Security of Personal Data
Riviera is committed to protecting the security of your Data. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure.Where we have given you (or where you have chosen) a password or log-in which enables you to access certain restricted parts of our site, you are responsible for doing everything you reasonably can to keep these details confidential. You must not share your password or log-in details with anyone else.
Where We Store and Process Personal Data
In general, personal data collected and processed under this statement is hosted on servers located in India. We take steps to ensure that the data we collect under this privacy statement is processed according to the provisions of this statement and the requirements of applicable law wherever the data is located.To ensure that your data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your data with. This ensures your data is treated by those third parties in a way that is consistent with the applicable Data Protection Laws.
Links to Other Websites
This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
General
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Governing Law and Jurisdiction
This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse, they may do so by using the sole and exclusive courts of Goa
Changes to this Policy
Any changes we may make to our Privacy Policy in the future will be posted on the website (at www.rivieragoa.com). Please check back frequently to see any updates or modifications. If required by the applicable law, we will notify you of any material or substantive changes to this Privacy Policy. You are deemed to have accepted the terms of the privacy statement on your first use of the website following the alterations.
Contact Us
Questions, comments or objections to our Privacy Policy should be addressed to info@rivieragoa.com.